IT REMOTE SUPPORT
With modern-day business so reliant on technology, any IT issues need to be addressed swiftly to minimize the impact on business. Our Remote IT Support service delivers a fast, efficient, and cost-effective solution for addressing the majority of IT support issues – over 90% of help desk queries are fixed remotely by our support helpdesk without the need for an on-site visit by one of our engineers.
Often problems are easier to resolve when our engineers can see exactly what you can see, so we use remote viewing software to connect our engineers directly to your device via a secure internet connection accessed directly from our website. This connection can only be initiated by the end-user.
By accessing your computers remotely and seeing the same screen you do, our experienced technical IT support engineers can quickly locate the problem and help you implement a solution – all you need is an internet connection.
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